This policy explains what the Triven iOS app and this website collect, why, who receives it, how long it is kept and how you can delete it. Triven is provided by the developer named on its App Store page (“we”). Questions go to triven.support@gmail.com.
The short version
- You don’t need an account, and we don’t ask for your name or email to use the app.
- We don’t sell your data, show ads or track you across other companies’ apps and websites.
- Your trips and favorites stay on your device unless you share them with the AI assistant.
- Reset All Data in Settings deletes your data from the device and your assistant chats from our servers.
What we collect and why
Device identifier
The app creates a random installation identifier and sends it with its requests. It isn’t tied to your name. We use it to keep your assistant chats and subscription status together, apply usage limits and prevent abuse.
Location
If you allow it, the app uses your approximate or precise location while it’s open, to show nearby places, weather and routes. Coordinates are sent to our servers to answer each request, and may be included in your assistant requests. We don’t build a location history. You can turn this off at any time in iOS Settings.
Assistant chats
When you use the AI assistant, we receive your messages and the context needed to answer them: your location if available, time zone, language, measurement units and a summary of your trips. Please don’t include sensitive personal information in your messages.
Places you search for and routes you build
Your searches, selected places and route stops are sent to our servers to return results. They’re used to answer the request.
Usage and diagnostics
We collect screens viewed, features used, search terms, app settings, device and app version, language and an analytics identifier, to understand how the app is used and improve it. For AI features we also record the feature used, token counts, response time and errors with your device identifier, to control limits and costs. These records don’t contain your messages.
Purchases
Apple processes all payments, and we never receive your card details. We receive your subscription status and purchase history for this app, linked to your device identifier, to unlock Premium.
Support messages
If you email us, we receive your address and whatever you include in the message, and use them to reply.
Stored only on your device
Trips, notes, favorites, viewing history, downloaded audio guides, cached maps and settings are stored on your device. Reminders are created on your device and don’t pass through our servers. If you save a photo, the app only adds it to your library and doesn’t read your photos.
This website
The website doesn’t use cookies or analytics. Like any web server, our hosting may process your IP address and browser details to deliver pages and protect the service.
Who receives data
We share data only as needed to run the app, with these providers:
- OpenAI, a third-party AI provider: assistant messages with their context, and your location for personalized suggestions, to generate responses. We tell you about this during onboarding, and by continuing you agree to it. AI audio guides and place translations send OpenAI only information about the place, not your personal data.
- Google Firebase Analytics: usage data and an analytics identifier, for product analytics.
- RevenueCat: device identifier, purchase information and analytics identifier, to manage subscriptions.
- Apple: payments, subscriptions and maps, under Apple’s own privacy policy.
- Geoapify and OpenWeather: coordinates and place or route requests from our servers, for map, routing and weather data.
- Wikimedia and similar content hosts: your IP address when place photos load directly from them.
- Hosting and infrastructure providers: everything our servers handle, to keep the service running.
These providers must give your data the same or equal protection as this policy and the App Store rules require, and may use it only to provide their services to us. We may also disclose data if the law requires it, or to a successor if the service is sold, under the same protections.
How long we keep data
- Assistant chats: deleted automatically 90 days after the last message, or as soon as you delete them.
- Unsaved AI trip drafts: deleted after 30 days.
- Analytics data: no longer than 14 months.
- AI usage records and subscription records: as long as needed for limits, abuse prevention, accounting and legal obligations.
- Data on your device: until you delete it or remove the app.
- Support emails: as long as needed to resolve your request.
Your choices and deleting your data
- Delete everything in the app: Settings → Reset All Data removes your data from the device and your assistant chats from our servers. Your Premium subscription stays active.
- Delete chats: remove individual conversations in the assistant’s history.
- Revoke permissions: turn off location, notifications or photo access in iOS Settings at any time. The rest of the app keeps working.
- Stop AI sharing: stop using the assistant and turn off location access in iOS Settings. No further personal data goes to OpenAI.
- Other requests: email triven.support@gmail.com to request access, correction or deletion of other data. We reply within 30 days and may ask for details to locate your data, because we don’t identify you by name.
Removing the app deletes its data from your device, but not data on our servers. Use Reset All Data first. Canceling a subscription is done in your Apple Account settings.
Your rights
Depending on where you live, including the EEA, the UK, Ukraine and California, you may have the right to access, correct, delete, restrict or object to the use of your data, to receive a copy of it, and to withdraw consent. You may also complain to your local data protection authority. We don’t discriminate against you for using these rights.
Where these laws require a legal basis, we rely on performing our agreement with you (providing the app), your consent (location, notifications), our legitimate interests (security, improving the app) and legal obligations.
International transfers and security
Our providers may process data in the United States and other countries outside your own. Where the law requires it, we rely on appropriate safeguards such as standard contractual clauses. We encrypt data in transit and limit access to it, but no system is completely secure.
Children
Triven isn’t directed at children under 13, or the minimum age in your country, and we don’t knowingly collect their data. If you believe a child has given us data, contact us and we will delete it.
Changes to this policy
We will post any changes on this page and update the date above. If a change is significant, we will also tell you in the app.